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West Virginia

 


Route 62 - Black Betsy Rd

PO Box 1089

Poca, WV 25159 USA

Phone: +1.304.755.8811

Fax: +1.304.755.8866

 


Clark International Customer Feedback Form

Formerly Clark Truck Parts, Inc.

We appreciate your business and look forward to doing more business with you in the future. Please take some time and complete our Feedback Survey to give us details of your business experience with Clark International

Order Number*:

  • Your Name*:

  • Your Email*:

  • Your Company or Organization*:

  • *Required Fields.
    Order number can be found on your invoice.

  • Address 1:

  • Address 2:

  • City:

  • State:

  • Zip code:

  • Province

  • Country:

1.) In the past year, which of the following Clark International products have you purchased?

  • M35A2 Cargo Truck
  • M49A2 Tanker
  • M812 Long Wheel Base Cargo Truck
  • M813 Cargo Truck
  • M817 Cargo Truck
  • Spare Parts
  • Other
  • If "Other", please specify:

2.) How satisfied were you with the speed of delivery from Clark International?

  • Very Satisfied
  • Satisfied
  • Neither Satisfied or Dissatisfied
  • Dissatisfied
  • Very Dissatisfied

3.) How satisfied were you with the condition of the product you received from Clark International?

  • Very Satisfied
  • Satisfied
  • Neither Satisfied or Dissatisfied
  • Dissatisfied
  • Very Dissatisfied

4.) How long have you been a customer of Clark International?

  • Less Than 6 Months
  • More than 6 months, but less than a year
  • 1 to 3 years
  • Over 3 years
  • New Customer

5.) How often do you use Clark International products?

  • More than once per week
  • 2 to 3 times per month
  • Once per month
  • Less than once per month

6.) Overall, how satisfied are you with the following?

External - Head lights, tail lights, reflectors, mirrors, windows, etc.
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Internal – Dash gauge lighting, and other internal lighting
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Internal – Gauge functionality
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Internal – Cab electrical system and switches functionality
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Internal and External – Overall Form, Fit, and Function
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable

7.) How satisfied are you with the following characteristics of the Clark International product(s) you purchased?

Winch area inspection – (Lock, Cable, PTO, etc.)
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Battery, Battery Box, and Tool Box
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Wheels and Tires, and Spare Tire
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Paint Quality and Finish Coatings
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Steering, Differential and Brakes
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Transmission
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Engine
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable

8.) How important are the following characteristics when purchasing a Clark International product, or part?

Quality
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Price
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Purchasing Experience
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Installation, or First Use Experience
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
After Purchase Customer Service
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Usage Experience
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable
Repeat Purchase Experience
  • Very Satisfied
  • Satisfied
  • Neutral
  • Unsatisfied
  • Very Unsatisfied
  • Not Applicable

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